ITSM core idea is that the IT organization, whether IT is the enterprise internal or external, is IT service provider, its main job is to provide low cost and high quality IT services. While IT service quality and cost should be from the IT service clients (buy IT services) and the user (use IT services) party a judgement.

The basic goal of implementing ITSM has three:

(1) take the customer as the center to provide IT services;

(2) to provide high quality and low cost of service;

(3) services can be accurate valuation

KaiWei, to provide you with the ITSM include:

(1) the level of service management

(2) availability management

(3) the ability to manage

(4) service continuity management

(5) the financial management

(6) event management

(7) problem management

(8) change management

(9) configuration management

(10) release management